Privacy Policy

Effective Date: November 4th, 2025
Company Name: Robsagna LLC, DBA, Robsagna Wood-Fired Lasagna, Pizza & More!
Website: https://www.robsagna.com ; https://order.toasttab.com/online/robsagna_mall ; https://order.toasttab.com/robsaga/v3

At Robsagna LLC (“we,” “us,” or “our”), your privacy matters. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, make a reservation, or otherwise interact with our Services.

1. Information We Collect

We may collect the following information from you when you use our website or services:

Personal Information: Name, phone number, email address, billing and delivery address, and any details you provide during orders, reservations, or customer service requests.
Payment Information: When you make a purchase, your payment is processed securely by a third-party payment processor (such as Square, Stripe, or Toast). We do not store or have access to your credit card details.
Device & Usage Information: We may collect non-identifiable technical data such as browser type, operating system, IP address, and website activity to help us improve our website performance.

2. How We Use Your Information

We use your information to:

Process orders, reservations, and payments
Communicate with you about orders, promotions, and special events
Send confirmations, receipts, and updates via SMS or email
Improve our menu, services, and customer experience
Comply with legal obligations and maintain business records

3. SMS/Text Messaging Policy

If you provide your phone number and opt in to receive text messages, you agree to our SMS/Text Messaging Policy (as described in our Terms of Service).

You may receive messages related to orders, reservations, delivery, or special offers.
You can opt out at any time by replying “STOP” to any text message.
We do not share or sell your phone number or message data with any third party.
Message and data rates may apply.

4. Information We Do Not Share

We value your trust. We do not sell, rent, or share your personal information with anyone for marketing or commercial purposes.
We may only share limited data in these specific cases:

With trusted service providers (such as payment processors, delivery partners, or reservation systems) who help us operate our business and are required to protect your data.
If required by law, court order, or government request.

5. Cookies and Tracking

Our website may use cookies or similar technologies to enhance your browsing experience and analyze website traffic. You can adjust your browser settings to refuse cookies, but some site features may not function properly without them.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of online transmission or storage is 100% secure, and we cannot guarantee absolute security.

7. Your Choices

You have the right to:

Access and request a copy of the personal data we hold about you
Update or correct your information
Withdraw consent to receive marketing communications at any time

To make a request, please contact us at [your email address].

8. Children’s Privacy

Our Services are not directed to children under 13 years old, and we do not knowingly collect personal information from them. If we learn that we have unintentionally collected data from a child under 13, we will delete it promptly.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on this page with a new “Effective Date.”

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:

📧 Email: info@robsagna.com
📞 Phone: (419) 671-2338
📍 Address: 2209 Richland Mall - FC3, Mansfield, OH 44906